Privacy policy

Last updated: November 15, 2025

This Privacy Policy explains how Road Force Trailer Parts (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase on roadforcetrailerparts.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Site and Services, you agree to the practices described in this Privacy Policy.
If you do not agree, please discontinue using our Services.

 


Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

  • Name
  • Billing & shipping address
  • Phone number
  • Email address
  • Payment-related information (processed securely by our payment partners)
  • Order and account details
  • Any information you choose to share when contacting customer support

Automatic Information (Usage Data)

We may collect:

  • IP address
  • Browser/device details
  • Pages visited and actions taken
  • Cookies and tracking technologies used to improve site functionality and analytics

Information From Third Parties

We may receive information from:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Service providers assisting with analytics, fraud prevention, advertising, and order fulfillment

 

 

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate about your account, orders, returns, and exchanges
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Send optional marketing communications (you may unsubscribe at any time)

 

 

Cookies

We use cookies to:

  • Enable site functionality
  • Improve user experience
  • Analyze site performance
  • Deliver relevant content and offers

You may disable cookies in your browser settings, though some features may not work correctly.

 

 

How We Share Information

We may share personal information with:

  • Service providers (Shopify, payment processors, shipping companies, analytics partners)
  • Vendors assisting with website operations and customer support
  • Business partners for marketing purposes (optional and only with proper protection)
  • Legal authorities if required by law (subpoenas, fraud investigations, etc.)

We do not sell personal information.

 

 

User-Generated Content

If you post a review or submit public content on our Site, it may be visible to others.
We are not responsible for how third parties use publicly available information.

 

 

Children’s Privacy

Our Services are intended for adults.
We do not knowingly collect information from children under 16.

 

 

Data Security & Retention

We use industry-standard security measures to protect your information.
While no system is 100% secure, we continuously work to keep your data safe.

We retain information only as long as necessary to:

  • Maintain your account
  • Fulfill orders
  • Meet legal requirements
  • Resolve disputes
  • Enforce our agreements

 

 

Your Rights

Depending on your location within the U.S., you may request:

  • Access to the personal information we hold
  • Corrections to inaccurate information
  • Deletion of your personal data (where legally possible)
  • Opt-out from marketing communications

To make a request, contact us using the details below.

We will not discriminate against you for exercising your rights.

 

 

No International Use

Our Services are intended only for customers within the United States.
We do not ship internationally and do not intentionally process data from users outside the U.S.

 

 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 info@roadforcetrailerparts.com
📍 8350 Epicenter Blvd, Lakeland, FL 33809